Refund policy

Wholesale Refund & Quality Claim Policy

1. Sample Confirmation All bulk orders are produced based on the Pre-production Sample (PPS) approved by the customer. GZ LVXI Technology is not responsible for discrepancies if the bulk production matches the signed-off sample.

2. Quality Claims

• Inspection Window: Upon receipt of goods, the customer must perform a quality inspection. Any claims regarding quantity shortages or visible defects must be submitted in writing within 15 business days of delivery.
• Evidence Required: Claims must be accompanied by detailed photos, videos, and a description of the issue.

3. Solutions for Defects As a manufacturer, we do not typically offer "refunds" for bulk orders once production has commenced. In the event of a verified quality issue caused by our manufacturing process, we offer:

• Replacement: Free replacement of defective units in the next shipment.
• Credit Note: A credit towards future orders equivalent to the value of the defective goods.
• Repair: Technical guidance or spare parts for modular products.

4. Order Cancellation Orders cannot be cancelled once raw materials have been purchased or production has started. Deposits paid for custom OEM/ODM orders are non-refundable.